Stored - WP

Contents

1. Updating Themes

2. Upgrading to Cart 66 Cloud

3. Upgrading to Cart66 Cloud 2.0

4. What is Support?

1. Updating Themes

Note that any changes you made to your theme will be lost if you did not make them through a child theme, which was included in the download. Do not overwrite your existing child theme. Only update the parent/main theme.

Updating your theme is easy! First you'll need to download the latest version of your theme from your ThemeForest downloads page.

Once you have the latest version you can upload it one of two ways:

Via FTP

Simply go to your wp-content/themes folder and drop the latest version of the theme in there, overwriting the existing theme.

Via the WP Dashboard

You can upload the themename-theme-only.zip through your WP dashboard. But first, you need to delete the current version of the theme under Appearance > Themes. Don't worry, your settings will remain intact. To do this, you'll need to activate a different theme (unless you're using a child theme), then click Theme Details followed by the delete link on the theme you want to update.

Note: DO NOT DELETE YOUR CHILD THEME.

Once that is done, navigate to Appearance > Themes and then click on the Add New button followed by the Upload Theme button. Then follow the on-screen instructions from there.

2. Upgrading to Cart 66 Cloud

As of March 2015, Cart66 Cloud 2.0 has been released, and it’s almost an entirely new plugin. Customers using StoredHaute, and Cartful in conjunction with Cart66 Cloud may have noticed some severe display issues, and products that have gone haywire.

I’m happy to report that these issues are now completely fixed in all of the aforementioned themes. You can download the updated versions from your ThemeForest Downloads Page. But make sure you read below before updating!

The biggest new feature in Cart66 Cloud 2.0 is their own Products post type. Due to this, I have retired the post type baked into the themes. This is for the better on many, many levels. The issue with this is now you need to move your products from the old post type to the new. Note that doing this, you will lose your existing tags and categories on the products. So before updating your theme, follow these steps:

  1. Update to the latest version of Cart66 Cloud
  2. Install and activate the Convert Post Types plugin.
  3. Go to Tools > Convert Post Types
  4. Set Convert from… to products
  5. Set Convert to… to cc_product
  6. Press the Convert button on the bottom of the page

Okay! Now your products have been moved to the new post type.

Now, you can replace the existing theme with the latest version. Do this either via FTP or from the WP dashboard. Learn more here.

Now, you may need to reset your permalinks. To do that, simply go to Settings > Permalinks. That’s it. Just loading the page resets them.

Now that you’re upgraded, you’ll see only one Product post type listed on the left of your dashboard. Go into there and into each of your products one by one. On the right side of your Product Edit screen, you’ll see a Cart66 Product box with a drop down:

Select your product from there.

Your featured image should have remained, but you’ll need to set any others you have. On the left side of your screen, you’ll see an Add Photos box where you can add up to five photos. Any photos you previously uploaded will still be available in your library and you can select them from there.

Feel free to add any categories that you need or want.

3. Upgrading to Cart66 Cloud 2.0

Cart66 Cloud 2.0 has been recently released, and it's almost an entirely new plugin. Customers using Stored, Haute, and Cartful in conjunction with Cart66 Cloud may have noticed some severe display issues, and products that have gone haywire.

I'm happy to report that these issues are now completely fixed in all of the aforementioned themes. You can download the updated versions from your ThemeForest Downloads Page. But make sure you read below before updating!

The biggest new feature in Cart66 Cloud 2.0 is their own Products post type. Due to this, I have retired the post type baked into the themes. This is for the better on many, many levels. The issue with this is now you need to move your products from the old post type to the new. Note that doing this, you will lose your existing tags and categories on the products. So before updating your theme, follow these steps:

  1. Update to the latest version of Cart66 Cloud
  2. Install and activate the Convert Post Types plugin.
  3. Go to Tools > Convert Post Types
  4. Set Convert from... to products
  5. Set Convert to... to cc_product
  6. Press the Convert button on the bottom of the page

Okay! Now your products have been moved to the new post type.

Now, you can replace the existing theme with the latest version. Do this either via FTP or from the WP dashboard. Learn more here.

Now, you may need to reset your permalinks. To do that, simply go to Settings > Permalinks. That's it. Just loading the page resets them.

Now that you're upgraded, you'll see only one Product post type listed on the left of your dashboard. Go into there and into each of your products one by one. On the right side of your Product Edit screen, you'll see a Cart66 Product box with a drop down. Select your product from there.

Your featured image should have remained, but you'll need to set any others you have. On the left side of your screen, you'll see an Add Photos box where you can add up to five photos. Any photos you previously uploaded will still be available in your library and you can select them from there.

Feel free to add any categories that you need or want.

That's it! You should be good to go now! If you need any help, please feel free to open a ticket.

4. What is Support?

Hello faithful theme buyer! There is a fine line between theme support and theme customizations, and everyone has a different idea of what each entails.

Because we provide theme and plugin support to our customers free of charge, we have to be mindful of how we spend that time in the forums. Time is very valuable when you're giving free support, and so we have to setup a few guidelines of what questions we can and can't answer.

Hopefully the information below will help you distinguish and understand the difference between theme support and customizations.

Theme Support Examples

As you can see, theme support issues interfere with the intended functionality of the theme. These issues prevent the theme from working as advertised and will be supported.

Theme Customization Examples

As you can see, theme customization has to do with preference, rather than actual theme issues. It requires customizing the theme beyond the scope of the theme's intended style or functionality. These kinds of requests cannot be fulfilled unfortunately.

We occasionally take on smaller customization jobs ourselves, but for those we cannot, we do work with WerkPress who provides customizations on our behalf. If you contact us through the Customization Form, we or WerkPress will get back to you with a quote and you can decide to move forward or not. WerkPress is awesome and will make your wildest theme fantasies come true.

3rd Party Plugins

In a perfect world, every theme would work with every plugin. Unfortunately, we work with WordPress and this is impossible. For every great plugin out there, you have a terribly coded one. Because of this, we simply can't support every 3rd party plugin. However, we do try our best to make the themes 100% compatible with the popular plugins out there, and it's a continuing effort.

That being said, we don't consider non-compatability with plugins, no matter how popular, a theme support issue. The theme is only guaranteed to work as shown, with the plugins suggested. No more, no less. If you want to force compatibility, it will be up to you to work out the solution.

WordPress Novices

Everyone is a newbie at WordPress at one point or another. We've all struggled through the ins and outs of WordPress and spent many hours hunting down answers at Google and StackExchange.

Unfortunately, the Design Crumbs support forum is no place for asking general WordPress questions. Because we provide theme support services free to our customers, that time is incredibly valuable to us and would be better spent answering theme-specific questions.

Please check out some of the links below to help with your general WordPress questions: